Client care
Returns & refunds
You have 30 days from delivery to arrange a return.
Change of mind
Items must be unused and in their original packaging, with all included parts. Customer pays change-of-mind return postage. Contact us before sending anything back so we can give you the correct instructions.
Damaged or incorrect items
If something arrives damaged or is not the option you ordered, email us within 30 days of delivery with your order reference and photographs of the item and packaging. We will help put it right.
Starting a return
Write to us within 30 days of delivery with your order reference. Please wait for our reply before shipping anything back — unannounced returns are difficult to match to an order.
Refunds
Approved refunds are issued to your original payment method through our secure payment provider once the return is received and checked. Processing time depends on your bank or card issuer.
Start a return at ssedaqui@gmail.com
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